If you wish to cancel your order or request a change to the quantity of items purchased, please complete the form below.

All requests are reviewed and verified manually by our UK customer service team during normal business hours. We will make every reasonable effort to process your cancellation or amendment request before your order is dispatched.

Please note that submitting this form does not automatically cancel or amend your order. Your request will only be confirmed once it has been reviewed and approved by our team. If your order has already been dispatched, we may be unable to stop the shipment, in which case your statutory right of withdrawal and return rights will still apply in accordance with applicable EU consumer protection legislation.

Important information:

• Requests are processed during UK business hours only.
  
• We recommend submitting your request as soon as possible after placing your order.
  
• You will receive confirmation once your request has been reviewed.
  
• If an order has already been shipped, it may no longer be possible to amend or cancel it before delivery.
  
• Custom-made, personalised, prescription (RX) products, or other items exempt under applicable consumer legislation may not be eligible for cancellation once production has begun.
  
• Cancellation of an order before dispatch will result in a full refund of any payments received for the cancelled items.
  
• Exercising your right to cancel after receiving the goods may require the products to be returned in accordance with our Returns Policy.
  

EU Consumer Rights

For customers residing in the European Union, this form can be used to exercise your right to withdraw from a purchase before delivery. Under EU consumer protection legislation, consumers generally have the right to withdraw from distance purchases within 14 days of receiving the goods, subject to certain exceptions. Using this form before dispatch allows us to process your request more quickly and, where possible, prevent unnecessary shipment of goods.