Terms of service

About Us

BLOC Systems Ltd is dedicated to your total satisfaction. If you have any suggestions or comments, please e-mail us at info@blocsystems.co.uk

Back Orders

In the rare event that the item you ordered is not available after your order, we will advise you.

Tax Charges

All product prices include UK VAT at the prevailing rate. Unless overseas as these will deduct UK VAT form the price. Expect destination tax to be added on import.

Credit Card Security

BLOC Systems Ltd takes security very seriously and uses 'Shopify Payments, a secure payment processing site that utilises the most sophisticated online encryption system and firewall protection for processing data.

'Shopify Payments' processes all transactions and receipt of payment is advised to us, but no financial information is forwarded to, or held by us.

Guarantee

Bloc guarantees all genuine Bloc products against manufacturing defects for a period of 12 months from date of purchase. The guarantee is valid only to the original purchaser with a proof of purchase from an authorized Bloc dealer, this must clearly show the purchase date and item.

Please email info@blocsystems.co.uk with a brief description of the problem, clear images highlighting the problem, an original copy of your itemised receipt, and confirmation of your most suitable delivery address.

The dated & itemised 'proof of purchase' is necessary to:

Confirm the date of purchase for the warranty term.

Confirm that you are the original purchaser.

Confirm you purchased from a Bloc authorized dealer.

Without a suitable proof of purchase the guarantee is not valid, however, we will have other after-sales options, so please get in touch and to see how we can help.

Your right to return goods is protected under the EU Distance Selling Directive, details of which may be found at the HMSO website

Returns Address;

BLOC SYSTEMS LTD, 6 BIRTLEY COURTYARD, BIRTLEY ROAD, BRAMLEY, SURREY, GU5 0LA.