UK Returns
For UK returns, use our online returns portal to select the items you wish to return and follow the on-screen instructions. You can choose to return your parcel using either Royal Mail or DPD. Once your return has been registered, you’ll receive a QR code by email. Take your parcel to your chosen drop-off point, show the QR code, and your return label will be printed for you — no printer required.
International Returns
If you are returning an order from outside the United Kingdom, please notify us before sending your return by emailing info@blocsystems.co.uk.
Please include your order number, full name, address, the item(s) you wish to return, and the reason for the return. If you are reporting an item as faulty, damaged or incorrectly supplied, you must provide clear photographic evidence of the issue before returning the item. Please do not send the item back until we have reviewed the photographs and confirmed the appropriate return process.
If we instruct you to send your parcel back to us, please also include your order details inside the package so we can identify and process your return as quickly as possible.
Customers outside the United Kingdom are responsible for the cost of returning goods unless:
- The product is faulty;
- The incorrect product was supplied;
- The product was damaged in transit; or
- We are otherwise required to cover the return costs under applicable law.
We recommend using a tracked return service and keeping your proof of postage until your return has been processed.
Bloc is not responsible for any customs duties, taxes, brokerage fees or import charges incurred when returning goods.
For more information please refer to our Returns and Refund Policy